How good is our SERVPRO Team?
What an awesome testament to how great our SERVPRO team truly is!
SERVPRO of Decatur/Forsyth received an emergency call about a flooded basement. It was similar to calls we have received before yet had some unique facets to it as well. As SERVPRO arrived at the homeowners location we discovered a beautifully well done finished basement that was saturated by water from the steps down. Almost everything was affected: drywall, concrete, carpeting, tile, laminate flooring, antique furniture, and a custom made pool table and gorgeous bar. A nightmare you can imagine if you are a homeowner such as this one. We quickly shifted into gear working to save and restore as much as we possibly could. Per Jim and Judi Humphrey in a thank you letter they stated “The speed, efficiency and professionalism of your response to our flooded basement was truly impressive.” “Everyone was very responsive to our needs and worked hard to mitigate every issue.” One satisfied client story after another is SERVPRO of Decatur/Forsyth’s never ending goal!
SERVPRO of Decatur/Forsyth is working with Warrensburg-Latham school to help with a food drive. A local radio station along with many companies, volunteers, and amazing people put on this food drive every year. This year the goal is 1.5 million pounds of food!
SERVPRO of Decatur/Forsyth is thrilled to be helping with this event!
Father's fire damage
SERVPRO is amazing! Thank you to those who are helping clean up my Dad's place after 2 small chair fires! Amazing people with very understanding hearts! Tracy, Pam, and the rest of the team are doing fabulous! They are VERY thorough on their work and they keep the homeowner(s) in the loop with everything going on! Amazing company!
Facts to know!
SERVPRO of Decatur/Forsyth
Need Emergency Service? Call Us 24/7 – 217-428-2371
Water Damage Timeline
- Water quickly spreads throughout your property, saturating everything in its path.
- Water is absorbed into walls, floors, upholstery, and belongings.
- Furniture finishes may bleed, causing permanent staining on carpets.
- Photographs, books, and other paper goods start to swell and warp.
Hours 1 - 24:
- Drywall begins to swell and break down.
- Metal surfaces begin to tarnish.
- Furniture begins to swell and crack.
- Dyes and inks from cloth and paper goods spread and stain.
- A musty odor appears.
48 Hours to 1 Week:
- Mold and mildew may grow and spread.
- Doors, windows, and studs swell and warp.
- Metal begins to rust and corrode.
- Furniture warps and shows signs of mold.
- Paint begins to blister.
- Wood flooring swells and warps.
- Serious biohazard contamination is possible.
More Than 1 Week:
- Restoration time and cost increase dramatically; replacing contaminated materials and structural rebuilding may be extensive.
- Structural safety, mold growth, and biohazard contaminants pose serious risks to occupants.
About SERVPRO of Decatur/Forsyth
SERVPRO of Decatur/Forsyth specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.
Basement floods in Decatur, IL
Estate items in a flooded basement
On Monday, May 1st, Mary and George woke up to find several inches of water in their basement due to sump pump failure. By 8:30am, SERVPRO of Decatur/Forsyth was on site. The basement was home to George's train, as well as many sentimental items.
The office sent four staff members to quickly transfer contents to the homeowners garage, "they were organized, careful, and considerate of our belongings."
The flooded basement contained sentimental estate items of Mary's late mother. Mary and George were very concerned that the items that were moved were handled with care.
"Everyone at SERVPRO of Decatur/Forsyth was professional, friendly, and courteous. Thank you so much for your hard work. I have been recommending SERVPRO of Decatur/Forsyth to everyone who may need your help."
A winter morning fire
Living room fire that burned through the roof
It was an early Tuesday morning in January. A fireplace smoldered over night and somehow reignited and caught fire in the living room.
SERVPRO of Decatur/Forsyth was on site soon after it was extinguished. SERVPRO staff began packing up emergency clothing, and other essentials to help the family.
The young family was devastated. "When we had our fire, we were devastated. We lost almost everything to either fire, smoke, or water damage."
"SERVPRO came to the house, took all of our belongings that were salvageable, cleaned them, boxed them according to the rooms they belonged and stored them until we were ready to move into our new house. Then, they brought the boxes to us and put them in their perspective rooms."
"SERVPRO was such a blessing to us in one of the worst periods in our lives by taking a big burden off of our shoulders."
Early Morning Broken Pipe
SERVPRO of Decatur employee working on clean up.
At 3:30am on March 3rd, Katie Hill woke up in a panic. After hearing running water, she rushed downstairs to find a broken pipe in her basement ceiling, with water pouring everywhere. Water was soaking the ceiling tiles, the cabinets, and the floor.
She called SERVPRO of Decatur/Forsth's after hours answering service. A manager from SERVPRO called her back ten minutes later and they were on site within an hour. Katie Hill said, "I never knew you were on call 24 hours a day, but I'm sure glad I called when I did!"
Within in about 90 minutes SERVPRO of Decatur/Forsyth staff were making great headway on the extraction and clean up. Within four days, SERVPRO of Decatur/Forsyth had Katie's structure and contents dried out.
As a local business owner in the community, I am often asked to make monetary donations: to social programs, local causes, and schools.
Last fall, I was asked to donate money to help purchase books for each first-grader in Warrensburg-Latham Elementary to take home. The school wanted to provide a resource that the kids could take home and discuss with their parents, and refer back to. The books tackled a variety of social issues. The books explain the importance of manners, respect, and how to be a good friend.
Imagine my surprise when I receive these notes in the mail. The students wrote me individual thank you letters.
It appears the kids also learned a lesson in gratitude. Well-done Mrs. Herman's class!