What our Customers say...


A very dependable company for all your clean ups of mold, water damage, carpet cleaning, and more....

Frozen pipes are not good. Mine busted and flooded my basement. SERVPRO helped me get it all cleaned up! 

Thanks for getting the mold out of my crawl space. I feel more comfortable in my house knowing the mold is gone.

Thanks again!!

Joel- Thank you for your continued support. 


We had a bad storm over the weekend and my basement was full of water from all the rain we had. I called SERVPRO in the middle of the night and they came and sucked all the water out of my basement. They came out quickly. 

Thank you 

These folks are great! I had an unusual situation where someone discarded a freezer full of rotten meet onto our property. In less than 24 hours these guys were there to clean it up. Kudos to the guys who had to transfer all that meat to garbage bags. Thanks so much for your professionalism in dealing with an unusual situation!

This company was there when we need a helping hand. They secured our business and we were able to get back home in no time. If you ever need a board up job done they are the people to call. Great customer service and got the job done fast. I would  use them again and again.  

SERVPRO is the way to go when you need carpets and upholstery cleaned. They worked around our business hours to make sure we were not disrupted. We would definetly use them the next time we need a good cleaning. Thanks so much for the professional work. We are pleased with the results. 

The worst day of my life was when I had a fire damage at my house. I was refereed to SERVPRO by a family friend. I am thrilled I was.

Thank you so very much

They are fast friendly and reliable! Awesome service.


We want to thank Andrew, and Austin for a job very well done. They came into our home respectively.

We will recommend to others we talk to.  



SERVPRO was there start to finish to help us out. I was so overwhelmed when I came back from vacation.  They were truly a blessing. Thank you so much

Wow! I am so happy my mother in law referred me to SERVPRO. Outstanding work.

Thanks, Heather 

I would recommend SERVPRO to anyone!

I called when after a storm. It created a mess. I loved that it was a 24 hours service. The customer loyalty is definitely here.

The SERVPRO crew was nice and respectable. Great and fast service. My husband and I would call again.

Smoke soot covered my whole 1st level of my home. I called SERVPRO and they came out and gave me a price very quickly. Pleased with that. 

Great customer Service! They were here when I needed them. I would recommend them to all my friends and family. My attic was covered with mold and they climbed up there with the right gear and got the job done right! Very professional. My house is now back to the way it was before we had a disaster! A++++

I want to give a special thanks to your staff that helped us. 

They were very considerate to our needs. They helped make this problem as easy as possible for us.

-B. Wiley

What an amazing business. I usually have some kind of issue with a service call for other companies but SERVPRO in Decatur/Forsyth knows how to treat their customers. Great quality service. I am for sure going to tell my friends about them. 


Wow! Is all I can say............ What a fantastic job. Thanks for making my life great again.

I am sooooo pleased with SERVPRO. My family was so glad to be back in our home so quickly. I've told my friends and family all about them. If I would ever need a restoration company again I would for sure contact them. Thanks Joel, your crew was awesome!

SERVPRO is on it. They are really their when you need them. Good deal!!!!! 


You were so great to work with. I am blessed that my wife called you. We didn't know how to handle all the water in our basement until you got there. Very informaitve crew.

Thanks so much,


Good people and very friendly. A+ for their service.

Came out and checked a problem in my attic. No hassle just good service.

"Exeptional SERVICE" A+ in my book.

Responded quickly to my business to dry my floors. I would definitely use them again.

We kept my window rolled down at night when it stormed. My car was so wet inside. SERVPRO dried it for me. Nice people.

We were so thankful that we called SERVPRO to help us. Our damage was hard on our family. We had to move things that were heavy and SERVPRO team helped move it all. great job 

I was impressed by the SERVPRO's on-site personnel. I would recommend SERVPRO to my friends and family. 

I had such a great experience with SERVPRO of Decatur. They helped me with the problems I had after all the rain we had. Thanks so much for the fast service!!!!!!!

SERVPRO came out and cleaned our office carpets. all the coffee stains came out. We were grateful for that so we didn't have to replace the carpets. 

My couch turned out amazing. It was nice to come home to a fresh smelling couch without all the spots on it from my grandkids! I will use them in the future. (When my grankids ruin it again) Thanks for your great service! A+++++

They came out fast to evaluate my damage I had at my house. They were polite and very helpful. I would call them again.

Excellent customer service, a job well done.

Every time I have had to contact them for an issue, they have responded very quickly. Their customer service is exceptional!

"Process was great, and the work is flawless." The soot came off of everything that was damaged by the grease fire in my kitchen.

Great customer service! They do whatever it takes to get the job done. Carpets look great. Thanks 

Very professional attention to detail. Over all we are exceptionally happy and would recommend to friends without hesitation.."

Knowledgeable, honest, and hard working ownership. You will not regret working with this SERVPRO loc.

The SERVPRO staff came out and a gave me a quote on a water damage quickly. Nice and Friendly people to work with. Very professional! 

Does great work.

Very Knowledgeable company, great customer service experience.

Joel and Austin from SERVPRO are HIGHLY RECOMMENDED and have EXCEEDED EXPECTATIONS on our water mitigation and build back. Austin took tons of photos to have proof of loss to prove to our insurance adjuster there were covered items the insurance adjuster missed on their brief 1/2 hour walk through, which were indeed covered by insurance. They have been a lifesaver negotiating directly with the insurance adjuster to get items covered for our restoration and build back. Our insurance company has them as a national vendor, so we didn't have the stress of out of pocket $, and they were paid directly. Knowledgeable, responsive, dedicated, reliable, flexible, attention to detail, and tons of contacts to be our one stop shop from Arizona for my deceased parents' home in Illinois.

SERVPRO Of Decatur/Forsyth went above and beyond to take care of our house. They dried our home quickly and efficiently!

Extremely Professional Service!

Dear Tracy, 

We want to thank Lisa, Andrew, and Tiffany for a job very well done. They came into our home with all their equipment and were very quiet while they set it up. I also have to mention how patient and polite they were and also very good about handling our items. We do want to apologize if we were any way impatient or rude to them. 

We will highly recommend to others we talk to. Very efficient workers. 

Happy Thanksgiving to all of you!


Bob and Dorothy Goodall

We are writing to commend your employees who worked at our house during our recent water clean up. Austin, Andrew and Will were the first on scene. They were friendly, courteous, professional, and knowledgeable. They explained the clean up process in step-by-step terms and offered additional services if necessary. The three of them worked well together. Lisa and Antonio were next up and just as efficient. Again, very knowledgeable and polite! All of our questions were fully answered. We were comfortable with them in our home and trusted them even when we could not be present. 

We are sure to suggest your company to our family and friends. And, if necessary, will not hesitate to hire your services again.

This place took care of my mother's things when she needed them.  I highly recommend them.

In January, we had a pipe break in our home in Decatur.  The SERVPRO team came out super fast and did an amazing job!!!  They were so respectful of our home and the belongings in the home.  What a fabulous crew.  I have so much faith in Tracy as she came over to check progress and made sure we were in the best shape possible.  THANK YOU SERVPRO!! 


Thanks again - your two person team was perfect.......

Hard-working, professional, thoughtful, and personable.......

Jim Andrews


Thank you so much for the prompt service at my daughters home. It was nice to have such a great team to help since my daughter and myself were both out of town. Thank you for the making this unfortunate situation better. 

Martin Stupek


I just wanted to thank you for the great job you did cleaning my sons carpets today. Everyone was so nice can caring since it wasn't under the best circumstance.  I could not have asked for better service. 

Thanks again,

Kelly Dunn


I want to say thank you for the great job you did cleaning my carpet. 

I'm sure it was a big challenge but looks great now.

Verna Trimby

I am extremely happy with the work Lisa and her team did cleaning up our home after our fire.

They were very courteous and professional in this difficult time. 

We will highly recomment SERVPRO. 

Lisa Copples


We want to thank you all for taking such great care of our home after our flooding incident. We were both blown away with their prompt arrival, the wonderful employees, and the aftercare that your company provided us. Your employees made us feel like we were their only customers. They explained what the process was going to look like and answered any questions we had. 

It was with great pleasure having you all in our home. We have already told everyone we know about the fantastic care we experienced and will definitely use your company again. We can't thank you enough for the friendly attitude, knowledge, and expertise you all brought that day and the entire week. 


The Hills

Thank you so much for your recent help with our cleaning needs.  Christine and Lisa were efficient and very friendly. Chris and Matt are a good team.  They are very friendly, polite, and answered all of our questions.  Pam, thank you for "fixing" our miscommunication.  I will recommend SERVPRO of Decatur to others.

We would like to take the time to brag on SERVPRO and their staff, if you have dealt with them we are sure that you are aware that the employees, are professional, efficient, affable, and patient!

They all have an outstanding sense of humor, seldom stopping for a break, they also followed any instructions that were given, if they were unsure of something they would double check to ensure us of a correct answer. They were all around amazing workers, that provided exceptional service, giving us a piece of mind.

  We would highly recommend SERVPRO and their employees to others!

My husband and I wanted to take the time to thank your crew from the bottom of our hearts.  Although we are still without a kitchen (and have been since mid-August) the one shining part of all of this has been your crew, Joel, Chris and Therman.  They came in and did their part and cleaned up the mold and the water and then cleaned up after themselves!  They were kind and sincere and we will definitely recommend SERVPRO to everyone we know! (And Therman even worked on his birthday!!)

I think that it is more important that folks hear the good things they do and not just the bad.

How wonderful it is to get my house back together. It would not have happened if it hadn't been for you and your staff: Chris, Lisa, & Chasity, They are a great team, very supportive, kind, and considerate, and I recommend them everywhere I go. Thanks so much I'm very blessed.

A little over a year ago we had a partial house fire and someone recommended that we contact SERVPRO to help us. Now, a year later and looking back, we could not be happier with the care and professionalism SERVPRO of Decatur employed in helping us walk through this weighty life-changing event. From the management, office staff, and field reps. all the way down through the organization... we were treated with dignity, empathy, and respect. What a great arm of your business you have in Decatur

SERVPRO has been our GOD-SEND. We feel like your employees are truly our family. Joel is super amazing, Ashley is extremely assuring, and Vickie is the go to answer lady. We will praise your glories even when there isn't a reason. SERVPRO - the only mitigation company to choose.

I wanted to take a moment and let you know what a terrific job your staff does with carpet cleaning at our rental properties. Recently at our property, we had the worst we had and your staff did a tremendous job of getting the carpet to a point that we can rent the home without replacing. As a small business owner, it is cruial that I have a company that I can count on to do good work. SERVPRO has proven to me time and time again that I never need to look for another cleaning service. Keep up the good work!