What our Customers say...


We are writing to commend your employees who worked at our house during our recent water clean up. Austin, Andrew and Will were the first on scene. They were friendly, courteous, professional, and knowledgeable. They explained the clean up process in step-by-step terms and offered additional services if necessary. The three of them worked well together. Lisa and Antonio were next up and just as efficient. Again, very knowledgeable and polite! All of our questions were fully answered. We were comfortable with them in our home and trusted them even when we could not be present. 

We are sure to suggest your company to our family and friends. And, if necessary, will not hesitate to hire your services again.

This place took care of my mother's things when she needed them.  I highly recommend them.

In January, we had a pipe break in our home in Decatur.  The SERVPRO team came out super fast and did an amazing job!!!  They were so respectful of our home and the belongings in the home.  What a fabulous crew.  I have so much faith in Tracy as she came over to check progress and made sure we were in the best shape possible.  THANK YOU SERVPRO!! 


Thanks again - your two person team was perfect.......

Hard-working, professional, thoughtful, and personable.......

Jim Andrews


Thank you so much for the prompt service at my daughters home. It was nice to have such a great team to help since my daughter and myself were both out of town. Thank you for the making this unfortunate situation better. 

Martin Stupek


I just wanted to thank you for the great job you did cleaning my sons carpets today. Everyone was so nice can caring since it wasn't under the best circumstance.  I could not have asked for better service. 

Thanks again,

Kelly Dunn


I want to say thank you for the great job you did cleaning my carpet. 

I'm sure it was a big challenge but looks great now.

Verna Trimby

I am extremely happy with the work Lisa and her team did cleaning up our home after our fire.

They were very courteous and professional in this difficult time. 

We will highly recomment SERVPRO. 

Lisa Copples


We want to thank you all for taking such great care of our home after our flooding incident. We were both blown away with their prompt arrival, the wonderful employees, and the aftercare that your company provided us. Your employees made us feel like we were their only customers. They explained what the process was going to look like and answered any questions we had. 

It was with great pleasure having you all in our home. We have already told everyone we know about the fantastic care we experienced and will definitely use your company again. We can't thank you enough for the friendly attitude, knowledge, and expertise you all brought that day and the entire week. 


The Hills

Thank you so much for your recent help with our cleaning needs.  Christine and Lisa were efficient and very friendly. Chris and Matt are a good team.  They are very friendly, polite, and answered all of our questions.  Pam, thank you for "fixing" our miscommunication.  I will recommend SERVPRO of Decatur to others.

We would like to take the time to brag on SERVPRO and their staff, if you have dealt with them we are sure that you are aware that the employees, are professional, efficient, affable, and patient!

They all have an outstanding sense of humor, seldom stopping for a break, they also followed any instructions that were given, if they were unsure of something they would double check to ensure us of a correct answer. They were all around amazing workers, that provided exceptional service, giving us a piece of mind.

  We would highly recommend SERVPRO and their employees to others!

My husband and I wanted to take the time to thank your crew from the bottom of our hearts.  Although we are still without a kitchen (and have been since mid-August) the one shining part of all of this has been your crew, Joel, Chris and Therman.  They came in and did their part and cleaned up the mold and the water and then cleaned up after themselves!  They were kind and sincere and we will definitely recommend SERVPRO to everyone we know! (And Therman even worked on his birthday!!)

I think that it is more important that folks hear the good things they do and not just the bad.

How wonderful it is to get my house back together. It would not have happened if it hadn't been for you and your staff: Chris, Lisa, & Chasity, They are a great team, very supportive, kind, and considerate, and I recommend them everywhere I go. Thanks so much I'm very blessed.

A little over a year ago we had a partial house fire and someone recommended that we contact SERVPRO to help us. Now, a year later and looking back, we could not be happier with the care and professionalism SERVPRO of Decatur employed in helping us walk through this weighty life-changing event. From the management, office staff, and field reps. all the way down through the organization... we were treated with dignity, empathy, and respect. What a great arm of your business you have in Decatur

SERVPRO has been our GOD-SEND. We feel like your employees are truly our family. Joel is super amazing, Ashley is extremely assuring, and Vickie is the go to answer lady. We will praise your glories even when there isn't a reason. SERVPRO - the only mitigation company to choose.

I wanted to take a moment and let you know what a terrific job your staff does with carpet cleaning at our rental properties. Recently at our property, we had the worst we had and your staff did a tremendous job of getting the carpet to a point that we can rent the home without replacing. As a small business owner, it is cruial that I have a company that I can count on to do good work. SERVPRO has proven to me time and time again that I never need to look for another cleaning service. Keep up the good work!