What our Customers say...

Water Damage Testimonials

Frozen pipes are not good. Mine busted and flooded my basement. SERVPRO helped me get it all cleaned up! 

I want to give a special thanks to your staff that helped us. 

They were very considerate to our needs. They helped make this problem as easy as possible for us.

-B. Wiley

Joel and Austin from SERVPRO are HIGHLY RECOMMENDED and have EXCEEDED EXPECTATIONS on our water mitigation and build back. Austin took tons of photos to have proof of loss to prove to our insurance adjuster there were covered items the insurance adjuster missed on their brief 1/2 hour walk through, which were indeed covered by insurance. They have been a lifesaver negotiating directly with the insurance adjuster to get items covered for our restoration and build back. Our insurance company has them as a national vendor, so we didn't have the stress of out of pocket $, and they were paid directly. Knowledgeable, responsive, dedicated, reliable, flexible, attention to detail, and tons of contacts to be our one stop shop from Arizona for my deceased parents' home in Illinois.

SERVPRO Of Decatur/Forsyth went above and beyond to take care of our house. They dried our home quickly and efficiently!

Extremely Professional Service!

Dear Tracy, 

We want to thank Lisa, Andrew, and Tiffany for a job very well done. They came into our home with all their equipment and were very quiet while they set it up. I also have to mention how patient and polite they were and also very good about handling our items. We do want to apologize if we were any way impatient or rude to them. 

We will highly recommend to others we talk to. Very efficient workers. 

Happy Thanksgiving to all of you!


Bob and Dorothy Goodall

We are writing to commend your employees who worked at our house during our recent water clean up. Austin, Andrew and Will were the first on scene. They were friendly, courteous, professional, and knowledgeable. They explained the clean up process in step-by-step terms and offered additional services if necessary. The three of them worked well together. Lisa and Antonio were next up and just as efficient. Again, very knowledgeable and polite! All of our questions were fully answered. We were comfortable with them in our home and trusted them even when we could not be present. 

We are sure to suggest your company to our family and friends. And, if necessary, will not hesitate to hire your services again.

In January, we had a pipe break in our home in Decatur.  The SERVPRO team came out super fast and did an amazing job!!!  They were so respectful of our home and the belongings in the home.  What a fabulous crew.  I have so much faith in Tracy as she came over to check progress and made sure we were in the best shape possible.  THANK YOU SERVPRO!! 


Thank you so much for the prompt service at my daughters home. It was nice to have such a great team to help since my daughter and myself were both out of town. Thank you for the making this unfortunate situation better. 

Martin Stupek


We want to thank you all for taking such great care of our home after our flooding incident. We were both blown away with their prompt arrival, the wonderful employees, and the aftercare that your company provided us. Your employees made us feel like we were their only customers. They explained what the process was going to look like and answered any questions we had. 

It was with great pleasure having you all in our home. We have already told everyone we know about the fantastic care we experienced and will definitely use your company again. We can't thank you enough for the friendly attitude, knowledge, and expertise you all brought that day and the entire week. 


The Hills

We would like to take the time to brag on SERVPRO and their staff, if you have dealt with them we are sure that you are aware that the employees, are professional, efficient, affable, and patient!

They all have an outstanding sense of humor, seldom stopping for a break, they also followed any instructions that were given, if they were unsure of something they would double check to ensure us of a correct answer. They were all around amazing workers, that provided exceptional service, giving us a piece of mind.

  We would highly recommend SERVPRO and their employees to others!

My husband and I wanted to take the time to thank your crew from the bottom of our hearts.  Although we are still without a kitchen (and have been since mid-August) the one shining part of all of this has been your crew, Joel, Chris and Therman.  They came in and did their part and cleaned up the mold and the water and then cleaned up after themselves!  They were kind and sincere and we will definitely recommend SERVPRO to everyone we know! (And Therman even worked on his birthday!!)

I think that it is more important that folks hear the good things they do and not just the bad.

How wonderful it is to get my house back together. It would not have happened if it hadn't been for you and your staff: Chris, Lisa, & Chasity, They are a great team, very supportive, kind, and considerate, and I recommend them everywhere I go. Thanks so much I'm very blessed.

SERVPRO has been our GOD-SEND. We feel like your employees are truly our family. Joel is super amazing, Ashley is extremely assuring, and Vickie is the go to answer lady. We will praise your glories even when there isn't a reason. SERVPRO - the only mitigation company to choose.